How It Works
HOW IT WORKS: Welcome to Custom Made! This is the place where you can find everything you need to know about creating your very own Custom Made Wedding Suite! Everything we design will be tailored to you, down to the very last detail. If you're looking for something less involved but equally as beautiful please see our Collections Shoppe. To get the Custom process started please read on!
The first impression of your wedding is determined by the printed pieces your guests receive. We believe save the date and invitations set the tone for your event, and therefore are a very special part of your planning.
We like to begin the process with a consultation, either in person or by phone. If you are out of state we are available to speak via phone, email or web chat. In our first conversation we will focus on what aspirations you have for your special day and how we can fulfill your needs. We will also discuss the details that make up your unique story. These details will inspire and reflect the foundation for your custom tailored design.
A custom monogram is a unique service we offer that is included with the invitation suite. If you have visual inspiration, special colors, or themes that express your personal style we would love for you to share them with us. Your inspirations nurture us and inspire us to craft the perfect custom wedding invitation for you. On the other hand, if you’re still undecided, we can help you by providing Inspiration Boards/Wedding Concepting on a consulting level. After we have a good idea of what you are looking for we will put together a complete timeline and estimate based on our discussion and your order.
PROCESS: If you would like to move forward, we will email you our contract agreement along with your first invoice and time line. Also at this time you should provide your wedding colors, any inspiration or themes you have already sourced, and a list of personal details that you would like to see woven throughout the design of your wedding pieces.
You will find that our time line is very detailed so you will always know when to expect presentations and when feedback is needed. It also includes requirements for payment, schedules for production and shipping. If time line dates are not met as agreed upon, then any delays will affect the time line end date.
Once we have received your signed contract and deposit, the design process will begin! Based on your time line, Ice Cream Social LLC will present two to three design options, emailed to you as a color PDF for your review with colors and materials. If your suite includes a monogram design, you will be presented two to three monogram design options first before beginning the invitation process. You will then have the opportunity to provide feedback and mention any changes you want to make or new ideas you may wish to incorporate. You may send your comments via email or we can discuss them over the phone. If your invitation involves special materials and you are not available for a meeting, we will send you samples through the mail.
We prefer certain changes to be sent via email as it allows for less revision errors. The changes are integrated into a revised version that is submitted to you for approval. We schedule up to three rounds of design changes. Any additional changes incur a fee of $75 per revision.
Once you have approved a version and its materials, it will be processed into a “final digital proof” for sign off.
PAYMENT DETAILS: All or any partial orders are not officially booked or reserved until a deposit is made and a contract is signed. Once the contract has been reviewed and approved, please sign and return it to Ice Cream Social LLC along with a 50% non-refundable deposit, payable by Pay Pal check, personal check, or credit card. Credit card payments are accepted with an additional fee of 3.5% per transaction. Orders that are less then $800.00 will require full payment upfront. Rush orders may require full payment upfront, and to be purchased by credit card which includes a fee of 3.5% per transaction. Any returned checks will require a $50 non-sufficient funds fee and all future purchases/payments must be paid by Cashiers Check.